Ensure that you are connecting to your remote desktop via the Windows App:

1. 
   

   

2. 
   

   It is accessible from the Microsoft Store.  The Mac application does not support multiple monitors.

Within the Windows App, sign in with your @autopay account if prompted.

Once signed in, you should see your virtual desktop on the home screen.  From there click on the 3 dots next to the connect button:

Within the menu that pops up, click on Settings:

Flip the defaut settings toggle to Off:

Under display configuration, choose Select displays:

Select the displays that you want to use on your machine.  The selected displays are highlighted in blue:

Close out of the settings window and try connecting.

Your virtual desktop should launch on the selected monitors.  Please reach out if you have any issues.